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About Us

Fountain Filters is the consumer trading arm of the company and the brand name specifically set up to cater for the needs of the private domestic consumer. We are adherents of the Office of Fair Trading Distance Selling Regulations, please click on "Returns & Privacy Policies" at the foot of the page where you will find a direct link to their web pages.

 

A primary purpose of the Distance Selling Regulations is to allow the consumer the opportunity to examine the goods as if they were purchasing from a shop in person. Fountain Filters welcome these regulations. Prior to despatch, all orders are confirmed by email with dispatch details and a link to the regulations. When we have not been given an email address, the confirmation is included with the goods.

 

ALL our prices are total, including delivery to a British mainland address.

 

The price you see is the price you pay.

For other destinations, we charge the extra carriage cost only.
We believe that buying from our web site should be no different to buying from a shop in your high street.
It is common practice on the internet to add either delivery or VAT or both only when you get to the order pages - we do not.


In addition, we charge your card only on the day of dispatch (usually next day).

 

Head Office, Sales, Works and Distribution:

11 Ivesdyke, Leverington, Wisbech, PE13 5EQ

Phone 01945 589583       Email fountainfilters@hotmail.com

web site www.fountainfilters.co.uk (this site)

  

All our filters are assembled with Total Quality Control from components received through to Product Dispatch including traceabilty.

Orders processed within 24 hours, Monday to Friday. Financial transaction only takes place immediately prior to dispatch. Goods despatch is normally within 2 working days from order receipt and within 7 days anyway. Carriage: Royal Mail/Parcel Force 3 day delivery.

 

Faster carriage is an extra cost option, please phone.

 

To call us, Normal Hours: 9,00am to 6.30pm Monday to Saturday. Voice mail at other times - please leave your name & number and we will call you back

 

Customer support. This is what makes us different, we do not just sell product, we sell solutions. Pre-sales, we welcome all calls for advice.

 

Post-sales: For installation help and operating queries, our engineering department is available from 8.30am to 7.30pm Monday to Saturday. Thereafter, we are always available to quickly resolve any issues that may arise in the longer term and help with any changed filtration requirements (eg your water is fluoridated after you have bought your filter). Advice and the small spare parts you might need when you move house and want to take your filter with you.

 

We operate a cartridge replacement reminder service by post for your convenience.

PRICES: For British Mainland, the price you see is the total price you pay (including delivery)
at the extra cost elsewhere - please see "Cart" after you have made your choice.

Prefer to phone? Need some help? Real people on 01945 589583 9.00am to 6.30pm Mon - Sat

RETURNS & PRIVACY POLICIES      WARRANTIES      CARTRIDGE LIFE EXPLAINED      ABOUT US

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